Mobile adaptation — Work Order Notes Thread

This is a new mobile concept, not a browser-derived screen. The work order needs a shared note history that behaves like a chat thread so technicians can see what other people have said over time, including notes that originated from related work tickets.

What this screen adds

• The work order gets a true conversation thread instead of a flat activity list.
• Notes from dispatch, office users, and technicians can be read in time order in one place.
• Work-ticket notes can roll up to the work order while still showing their source context.
• An AI Summary tab gives the technician a fast scan of the note history before they continue work.

Interaction model

• Thread tab is the primary interaction surface for reading and adding comments.
• AI Summary tab generates a concise digest, unresolved questions, and suggested next steps from the thread history.
• Voice should support both dictating a new note and asking questions such as “summarize what happened on this work order”.

Voice examples