01 — Service Order (Legacy FS)

Description

Reference screen of the current (legacy) Acumatica Field Service Service Order form (MRO 006626 — Arena Offices). Captured before the walkthrough of the Next-Gen FS begins, to set the baseline the Next-Gen redesign is replacing. In Next-Gen this single "Service Order" concept is split into a Work Order (record of truth) + Work Event (scheduling) + Work Ticket (mobile execution).

Screen / Page

Service Orders form — Record MRO 006626 "Arena Offices".

Toolbar / Header buttons

Save, Cancel, Delete, Refresh, Clipboard, Previous/Next navigation, COMPLETE, CREATE APPPOINTMENT. Side panel icons: NOTES, ACTIVITIES, FILES, CUSTOMIZATION, TOOLS.

Header fields

• Order Type (MRO)
• Order Nbr. (006626)
• Status (Open)
• Workflow Stage
• Date (4/10/2026)
• Customer Order
• External Refer.
• Description (Test appt for time FC)
• Customer (ARENAOFFIC — Arena Offices)
• Location (MAIN — Primary Location)
• Currency (USD 1.00, View Base)
• Branch Location (BRONX — Bronx Location)
• Service Contract
• Project (X — Non-Project Code)
• Estimated Duration, Estimated Billable Total (40.00), Estimated Tax Total, Estimated Total (40.00), Invoice Total
• Waiting for Purchased Items (checkbox)
• Appointments Needed (checkbox)

Active tab

SETTINGS (other tabs: DETAILS, TAXES, APPOINTMENTS, FINANCIAL, PROFITABILITY, DEFAULT STAFF, ATTRIBUTES, PREPAYMENTS, TOTALS, OTHER).

Settings tab fields

• Contact group: Override Contact, Contact (Fred Mack), Account Name (Arena Offices), Attention, Business 1, Email (dennis@jigx.com)
• Service Order Settings group: SLA, Severity (Medium), Priority (Medium), Supervisor, Problem
• Address group: Override Address, Address Lookup, Address Line 1 (Watchmoor Park), Address Line 2, City (Camberley), Country (ZW — Zimbabwe), State (BERKSHIRE), Postal Code (66666), Latitude, Longitude